Job Title: Senior Client Services Account Manager

Location: Leeds (Hybrid Working, 3-days in office)

Salary: £38,000 – £42,000 + Bonus

The Company

This is a well-established, full-service digital agency based in Leeds, offering performance, web, and creative services under one roof. The business is 100% employee owned and B Corp certified, giving staff a genuine stake in its long-term success and a culture built around shared accountability rather than a traditional ownership structure.

The agency works with a portfolio of global and challenger brands across a wide variety of industries, with a performance team spanning SEO, paid media, social, content, and CRM. Client services sits at the heart of the business, connecting commercial ambition with delivery excellence across all channels.

Roles & Responsibilities

As Senior Client Services Account Manager, you’ll act as the performance lead across a portfolio of accounts, taking ownership of client relationships and ensuring the delivery of joined-up, commercially focused performance marketing activity across paid media, SEO, social, and CRM.

• Act as a trusted performance partner to clients, owning the overall success of their performance activity
• Translate client business goals into clear performance objectives and KPIs across channels
• Build and maintain strong client relationships, identifying opportunities to improve performance, efficiency, and ROI
• Own and evolve account plans, aligning growth opportunities to both client goals and agency targets
• Lead client meetings, status updates, and quarterly reviews, ensuring agendas, slides, and channel team inputs are clear and timely
• Create briefs for performance teams, with clear outputs and expectations
• Keep internal teams fully informed of client priorities, feedback, and performance expectations
• Own revenue targets and account growth plans, identifying and presenting upsell and cross-sell opportunities backed by performance data
• Oversee campaign and project delivery across paid, SEO, and social, ensuring timelines, scope, and budgets are met
• Maintain accurate financial forecasts and oversee invoicing in line with agreed deliverables
• Ensure reporting is clear, accurate, and insight led, challenging performance teams on narrative quality where necessary
• Translate complex performance data into clear, actionable recommendations for clients

Skills & Experience

• Strong working knowledge of paid media, SEO, and social, with the ability to review accounts at a high level and challenge strategy and results constructively
• Comfortable discussing attribution, tracking, and reporting across performance channels
• Familiar with GA4, ad platforms, and performance analytics tooling
• Strong commercial awareness, with a clear focus on retention, growth, and profitability
• Confident communicating performance marketing concepts between clients and internal teams
• Highly organised, with the ability to manage multiple accounts, deadlines, and stakeholders simultaneously
• Proactive in identifying risks, issues, and opportunities across accounts
• Experience in a client services or account management role within a performance marketing or digital agency environment

Company Benefits

• 25 days’ holiday plus 8 bank holidays
• Birthday day off
• Discretionary performance-linked company bonus
• Private medical insurance
• 5% employer pension contribution
• Access to financial coaching
• Free onsite gym
• Hybrid working
• Enhanced family friendly benefits
• Paid volunteering time off
• Enhanced sick pay based on length of service
• Regular socials, including an annual summer conference

JOB ID: #3672439