Job Title: CRM Specialist

Location: Remote (UK-Based)

Salary: £30,000 – £45,000

The Company

This growing CRM and retention marketing agency is redefining how brands connect with their audiences. Part of a wider marketing group, the agency partners with ambitious businesses across multiple industries to deliver data-led CRM strategies that drive measurable growth and customer loyalty.

If you’re looking to escape rigid approval chains and step into a role where your ideas have real impact, this is your chance. You’ll work directly with senior stakeholders, contribute strategically, and see your work make a tangible commercial difference.

Roles & Responsibilities

As a CRM Specialist, you’ll take ownership of multiple client accounts, delivering high-performing CRM campaigns and contributing to long-term retention strategies. From ideation to execution and optimisation, you’ll be involved in every stage of the process.

In this role, you will:

• Develop and deliver full-funnel CRM campaigns across email, automation, and retention channels.
• Write engaging, conversion-focused copy and design effective email templates.
• Build and optimise automation workflows using tools such as Klaviyo.
• Analyse campaign performance and present actionable insights to clients.
• Collaborate with clients on strategy, planning, and creative direction.
• Explore and implement additional channels like SMS and push notifications.
• Leverage AI tools to enhance creativity and efficiency.

Your Skills & Experience

• Proven experience creating and managing CRM/email campaigns that deliver results.
• Excellent written and verbal communication skills.
• Strong copywriting ability with an eye for design and conversion.
• Hands-on experience with CRM platforms (Klaviyo experience preferred).
• Strong organisational skills and ability to manage multiple projects.
• A proactive, curious mindset with an interest in AI tools and automation.
• Bonus: Experience with SMS, push notifications, or mobile CRM.

Company Benefits

• Fully remote working with flexible hours.
• Direct collaboration with the founder and senior leadership.
• Fast-track career growth with exposure to strategy and high-value clients.
• Learning and development support.
• Regular team socials and in-person meetups.
• Company pension scheme.