Job Title: Client Services Director

Location: London / Hybrid

Salary: £55,000 – £70,000 + Discretional Bonuses

Are your strengths understanding client challenges, building relationships, and designing successful digital marketing strategy across an exciting portfolio of clients? Ideally you will be someone with a strong background in managing complex projects, working to deadlines, and experience in leading Client Services teams to not just meet, but exceed expectations.

About the company

Due to continued successes and growth, the business is looking for a Client Services Director to work closely with clients and lead the Client Services Team. The company strives to put employees’ best interests first and takes pride in the supportive and collaborative culture it has created: Bold claims that are supported by the multiple awards for employee wellbeing, satisfaction, and work environment that the business has earned.

The company boasts a network of thousands of handpicked digital marketers that will be at your fingertips. You’ll have available an annual budget to spend on this network to outsourcing work you can’t stand; allowing you to focus more of your time on what you enjoy, whether that’s strategy, building clients relationships, or team development.

Client Services Director Role & Responsibilities

As the Client Services Director, you will take leadership on building strong client relationships with the goal of designing successful digital marketing strategy, for a portfolio of industry-dominating clients. Additionally, your role will include:

• Playing a central on role on the acquisition of new business, as you interpret client briefs into actionable outputs. This involvement may vary from client to client, from leading projects to contributing an RFP response.
• Playing a direct role in the formulation of strategy, planning and activation of projects across multiple channels, with the support of the Head of Client Strategy.
• Working with the Client Partner to map the client’s organisation, gain a deep understanding of their business and identify key stakeholders.
• Collaborating with Account Directors to ensure seamless activation for all new and existing activity.

Your Skills & Experience

Your professional development will not just be encouraged, but an active focus. You will have a personally tailored plan of formal training, working with colleagues, and clearly defined career progression. The company does ask that you have:

• In-depth demonstrable experience working operationally in a client facing capacity in PPC, SEO, Social and Display, either agency or publisher side.
• Proven track record of managing multi-channel projects, leading the Client Strategy team to work and deliver to deadlines.
• Proven management and leadership skills, with the ability to mentor your team to not just meet but exceed targets.
• Excellent communication, organisation, and presentation skills; with the ability to influence, persuade and negotiate with clients and secure new business.
• A mathematical and analytical mindset, being confident and flexible as you use data to adapt your strategies as necessary.

Company Benefits

• Financial Benefits including an annual performance bonus, sale commission for contributing to or securing new business opportunities and a recruitment referral bonus.
• Flexible working option: Hybrid working models, remote working, enhanced maternity packages. Whatever you need to work and feel at your best.
• Access to an exclusive network of thousands of heavily vetted digital marketers to support you in your day-to-day responsibilities.
• A welcoming and vibrant company culture, including regular off-site team socials, multiple annual parties, and time off each year to volunteer for charities you want to support.
• An eco-friendly work environment and a ride to work scheme to support that pledge.
• As a part of a global agency, you will have opportunities to travel to and work at offices around the world.
• Learning and development opportunities, through both regularly hosted internal training sessions, as well as sponsorship for outside learning opportunities.

Does this sound like the perfect position for you? Or not sure if it’s right? Email me at alexisw@herd.digital or give me a call at +44(0) 7710 189 371 for a chat to find out more about this position.