Job Title: Client Services Account Manager

Location: London/ Hybrid

Salary: £28,000 – £35,000 + Discretional Bonuses

Are your strengths understanding client challenges, building relationships, and implementing digital marketing strategy across a varied portfolio of clients? Ideally you will be someone with a background in managing projects, working to deadlines, and have confidence in liaising with clients on a regular basis.

About the company

Due to continued successes and growth, the agency is looking for a Client Services Account Manager to provide support with a portfolio of industry-dominating clients.

The company takes pride in the supportive and social culture it has created: Situated in the heart of Central London is their newly renovated office, complete with rooftop terrace. The agency offers free breakfast and lunches, monthly nights out, flexible working hours and early finish Fridays: the essentials for any digital marketing agency.

The agency prides themselves on their ability to promote from within and have a huge amount of training and shadowing opportunities in place to support this and support you. As a large, global agency, that works across an array of digital marketing practices, you will be given the opportunity to work with and learn new channels of interest to you.

Client Services Account Manager Role & Responsibilities

As the Client Services Account Manager, you will take leadership of smaller client accounts. You will also be given the opportunity to work alongside and learn from senior managers as you support them with larger client accounts. Additionally, your role will include:

• Project management and client communication: Reviewing deadlines and being comfortable making recommendations to clients as you deem necessary.
• Working alongside Performance team and strategy teams, assisting in the strategy and planning.
• As well as supporting the SEO, PPC, Paid Social teams with activation.
• Being the touch point for client relationships: From the checking of reports from the delivery teams before they go to clients, to taking clients for lunches.

Your Skills & Experience

Your professional development will not just be encouraged, but an active focus. You will have a personally tailored plan of formal training and clearly defined career progression as you work towards an Account Director position. The company does ask that you have:

• Minimum 2+ years of experience, with experience working with clients and as part of a larger agency (desirable).
• An understanding of the various schools of digital marketing, SEO, PPC, Paid Social, E-commerce, Creative etc.
• An understanding of strategy for each channel and how these can complement each other and work together.
• Excellent communication, organisation, and presentation skills; with the ability communicate effectively with clients and other departments within the company.

Company Benefits

The company is committed to not just hiring the best, but also keeping them; and offer the long-term incentives to support that commitment:

• Flexible working hours: Prefer a lie in, or an early finish?
• Hybrid working and a great work life balance.
• Unlimited holidays.
• Company pensions match up to 6%.
• Health and Wellbeing support including health insurance, life assurance and income protection.
• 6 months maternity, adoption and shared parental leave and 2 months partner leave.
• 3 paid volunteering days, so you can support the charity of your choice.

The perfect position for you? Not sure if you’re an exact fit? Email me at kyleb@herd.digital or give me a call at 07536 900830 for a chat to find out more about this position.